Privacy Policy

1. Who We Are

hālo+ ("hālo+," "we," "us," or "our") is a licensed luxury mobile massage and spa service operating in Austin, Texas. You can reach us at www.myhaloplus.com or jessica@myhaloplus.com.

2. Information We Collect

When you interact with our website, book a service, or subscribe to receive communications from us, we may collect the following information:

• Full name
• Email address
• Mobile phone number
• Service location address (home, hotel, or office)
• Booking details and appointment preferences
• Health intake information you voluntarily provide (e.g., areas of concern, contraindications, pregnancy status)
• General usage data collected automatically (browser type, pages visited, referring URL, IP address)

We do not collect payment card information directly. All payment processing is handled by Stripe, Inc., a third-party payment processor. Please review Stripe's privacy policy for more information on how they handle your financial data.

3. Health and Wellness Information

As a massage therapy business, we may collect health-related information you voluntarily disclose to ensure the safety and appropriateness of your session.

This information is treated with the highest level of confidentiality. It is never sold, shared with third parties for marketing, or disclosed except as necessary to deliver your service or as required by law.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To confirm, schedule, and manage your appointments
• To send appointment reminders, follow-ups, and service updates via SMS and email
• To deliver exclusive offers and promotions you have opted into
• To ensure the safety and appropriateness of your massage session based on health information you provide
• To respond to inquiries and provide customer support
• To process payments and issue receipts
• To improve our website and service offerings
• To comply with applicable legal obligations, including those under Texas law

5. SMS and Email Communications

When you submit a form on our website, we collect the following information for the purpose of SMS and email communication:

• Full name
• Mobile phone number
• Email address

By submitting your phone number or email address through any form on our website, you expressly consent to receive communications from hālo+ including:

• Appointment confirmations, reminders, and follow-ups
• Booking information and scheduling updates
• Exclusive offers and promotional communications you have opted into

Phone numbers and SMS opt-in information collected through our website are never shared with third parties for their own marketing purposes.

Message and data rates may apply. Message frequency: up to 4 messages per month.

Reply STOP to opt out of SMS communications at any time. You will receive one final confirmation and no further messages will be sent. Reply HELP for help, or contact us at jessica@myhaloplus.com.

6. How We Share Your Information

We do not sell, rent, trade, or share your personal information with third parties for their own marketing purposes. We may share information only in the following limited circumstances:

• Service providers: We use trusted third-party tools including Google Workspace (lead management), Stripe (payment processing), and Cal.com (scheduling). These providers are contractually required to protect your data.
• Legal requirements: We may disclose your information if required by law, court order, subpoena, or governmental authority.
• Medical emergencies: In the event of a medical emergency during a session, we may share relevant health information with emergency medical personnel.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Your personal information will never be shared with third parties for marketing or promotional purposes without your explicit consent.

7. Location Information

Because hālo+ is a mobile service, we collect the service address you provide at the time of booking. This address is used solely to deliver your massage service and is not shared with third parties for any other purpose.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with applicable legal obligations. If you request deletion of your data, we will honor that request unless we are required by law to retain it.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system is completely secure, and we cannot guarantee absolute security.

10. Cookies and Tracking

Our website may use cookies and similar tracking technologies to analyze site traffic and improve your experience. You may configure your browser to refuse cookies, though some features of the website may not function properly without them.

11. Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise these rights, please contact us at jessica@myhaloplus.com.

12. Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of our website or services following any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

hālo+
Austin, Texas
jessica@myhaloplus.com
www.myhaloplus.com